​By purchasing any service or digital product from Beyond by Bradda, you agree to the following terms and conditions. These terms exist to protect both parties and ensure a smooth, professional experience throughout your project.

• We aim to respond to all emails and messages within 24 hours (excluding weekends and bank holidays).

• To keep all projects on schedule, client responses and approvals are required within that timeframe.

• Delayed responses beyond 24 hours may result in your project being pushed to the back of the current client queue, which could affect the agreed timeline.

• A 50% non-refundable deposit is required to secure your booking. This confirms your place in the schedule and allows project preparation to begin.

• The remaining balance will be split as follows:

  • 25% due one week before the project start date

  • 25% due the day before project work begins

• No work will begin until the deposit has been received. Final files, printed items, or access to digital designs will only be provided once full payment is received and cleared.

• All digital downloads (including templates, guides, manuals, prospectuses, and certificates) are non-refundable.

• Due to the nature of instant-access products, no exchanges or returns will be offered.

• Please double-check that your chosen products are correct before purchase. If you experience any issues accessing your files, contact support@beyondbybradda com for support.

• Project timelines will be agreed upon at the time of booking. Timelines are dependent on prompt communication and content submission from the client.

• Delays in providing required content (e.g. images, text, branding details) may result in postponed deadlines.

• Rushed work outside of the agreed timeline may incur a rush fee (discussed on a case-by-case basis).

• Each package includes a set number of design revisions (outlined in your invoice or service breakdown). Additional changes beyond this will be charged at a set hourly rate.

• It is the client’s responsibility to check spelling, grammar, and all final design elements before sign-off. Once approved, Beyond by Bradda is not liable for any errors that were missed.

• All design files remain the property of Beyond by Bradda until full payment is received.

• Clients may use final approved designs for personal business use only (e.g., training courses, in-person learning, or private student access).

• You may not resell, redistribute, or publish any designs online or through digital platforms unless you have purchased the appropriate Digital Resale Rights add-on. This includes, but is not limited to, PDFs, eBooks, online course portals, and student downloads.

• Digital Resale Rights must be clearly outlined and paid for in advance to legally permit online selling or mass distribution of training manuals.

• Violation of this clause may result in legal action.

• Unless otherwise agreed, Beyond by Bradda retains the right to showcase completed work in our portfolio, on social media, or in promotional materials for marketing purposes.

• A late payment fee of £20 per day may be applied to any outstanding balance not paid by the due date.

• Access to any design files or printed materials will be withheld until all payments are cleared.

• Deposits are non-refundable under all circumstances.

• If you wish to cancel your project, any work completed up to that point will be invoiced and must be paid in full.

• No refunds will be issued for completed work or digital downloads under any circumstances.